Entertain me; Broadband Deals. We would like to show you a description here but the site won’t allow us. Connect to the router with a LAN cable. 0 Kudos. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. I’ve seen previous posts suggesting going to the 1. 9. . With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. If you haven’t changed your password, the default one is placed on the bottom of the router. uk and @virgin. Sorry that your web safe is not working on a particular site. Child safe not working. I'm very sorry for the issue you're having with Child Safe. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. I'm a Very. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. A new secure password will be generated for you. Networking and WiFi. Browse Virgin Media Virgin Media Community. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Simply return to the browser you sent the message in to check and respond. We would like to show you a description here but the site won’t allow us. Because this blocking is occurring at the network level, it doesn’t rely. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. SpeedWeb safe provides ultimate protection when using the internet. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Register or sign. never-displayed Additional options Related Device or Service. - 5375863. 168. This includes restricting children from accessing inappropriate or adult content. Bought a new HP laptop, has windows 11. google (disable when using mobile data) 0 Kudos. 4. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. 4. Abdelmonem. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 8. Please help. Options. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. for all devices. It isn't safe for children to browse using Virgin's services at the moment - it is worth highlighting to others as wel. Web safe Child does not work Virgin Router. Virus Safe - Enabled. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. QuickStart, set up and connections. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web safe provides ultimate protection when using the internet. any help would be helpful. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Virgin media asked me via Twitter to post here to see if someone can sort this out. So I’ve gone in. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Now it is broken broken. QuickStart, set up and connections. 3. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. Click on Manage Web Safe. run the Standard test and confirm the Hostname. Security matters. 1. Go to solution. com nslookup protonvpn. 0 for any website I want to block. Ok, this is getting annoying now. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. . Switched On Families. Tuning in In response to Ashleigh_C. 1. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. How to turn on Child Safe. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. Options. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. Not good enough. Regards, Daniel. 1. It'll help to protect any device that's connected. Virgin Phone Switchover. 100 and 194. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. websafe page unable to load. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. on 03-09-2022 19:15. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. At least 30Mbps download speeds in every room or £100 one-off credit. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. TAlmontaser. When the number of reports exceeds the baseline, represented by the red line,. run the Standard test and confirm the. Not able to access websafe_setting page (able to go to update_profile page). Child safe is switched on but has stopped blocking adult sites (it used to). The white l. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Options. What to do if Virgin Media Web Safe isn't working. 8. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. . If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. Joining in. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. I have an issue with my additional Virgin web email account. Account - Cable. We would like to show you a description here but the site won’t allow us. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Post a question. Hub 3. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. branson@virginmedia. Child Safe show is off but it's on and can't change it. . Introducing 1. . Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. 8. richard. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. in Security matters 12-10-2023No there is not; technically not possible. When I attempt to change my websafe settings, the following message comes up. The fact you cannot configure VM web safe may be part of the issue. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. The filters can automatically block pages by IP addresses or by examining keywords. Here you’ll find all the help you need for Virgin Media related problems and issues. Forum; Apps. Security matters. Manage Your Account. Web safe settings not working. Have turned setting off and. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. never-displayed Additional options Related Device or Service. Virgin Media; My Virgin Media; Shop; Help;. Home Phone. It is showing as switched on, but nothing is being blocked. My Virgin Media App. 6. Switched On Families. Manage Your Account. 123. Child Safe - Disabled ( if Enabled expect to bloc access to. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I'm a Very Insightful Person, I'm here to share knowledge. FYI Web Safe only works if Virgin Media's DNS is being used. on 03-11-2022 16:13. Reply. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. I would immediately get an email confirming that changes were made. Thank you for your post. I would be happy to take a further look into this for you but would need to confirm a few detai. Account - Cable. See. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. It’s important you choose a passcode that’s different to the one you use to unlock your device. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Options. Virgin Media customers can get unlimited online protection. * Call costs may vary. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Staying safe online with Virgin Media Web Safe. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. 4. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. . Please. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. So you can kick back and enjoy yourself, knowing somebody’s got your. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. While I was thinking to call again, suddenly it worked the next day morning. Stay safe online. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. co. * Call costs may vary. Networking and WiFi. Same message - 5104291. on 27-07-2022 14:17. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. I can't do this. I don't work for Virgin Media, I'm a VM customer. Does the email not work in either web mail or client mail? 0 Kudos Reply. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Was working last night, woke up this morning to no internet. timn48. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I have the same issues. 2. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Networking and WiFi. Hi, my child safe is not working and indeed my AS isn't Virgin. on 03-11-2022 16:13. Options. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. com (blocked by Web Safe), bestvpn. Set Virus Safe to On ( on is normally ok for VPNs. Settings. SpeedSign in to My Virgin Media a. 4. I deleted the forward and recreated it, and it started working again. Yes still not working. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. not the VM Hub. Virgin TV 360. Having problems with Websafe again. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. Virgin Media accepts no. . It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 2) Some sort of malware on devices. I was in. Web Safe turned off but still blocking websites. 3. Child safe is not working. 4. This is a known issue and our teams are working on a fix. Post Reply Preview Exit Preview. 220. Have issues using VM Wi-Fi - 3 different laptops with different browsers and phone. Hey, Durgs. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. If you go to is the AS Name reported as Virgin Media?. Networking and WiFi. What to do if Virgin Media Web Safe isn't working. The Web Safe function was working properly for the full year that I was. We would like to show you a description here but the site won’t allow us. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. 168. Change the Wi-Fi Router Channel. 1 — the Internet’s. If it was a scam, they will be able to help and protect you from falling victim to fraud. 100). Please enter your email. Account - Mobile. No there is not; technically not possible. 100 and 194. on 23-07-2023 22:16. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Hey @DavidCalla,. So you can kick back and enjoy yourself, knowing somebody’s got your. Try a different DNS to confirm access which should bypass VM web safe. Tuning in. I've flagged this with VM before and nothing happened. Please,. By default Web Safe blocks access to VPN sites. 4. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Security matters. 1. - 5388473. Then, open your browser in Windows again to see if the connection is fixed. net, according to broadband news site ISPreview. Virgin Media's DNS servers don't seem. Excludes broadband faults and broadband network outages. Manage Your Account. What to do?Hi, I contacted VM twice. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Andrew_M2. Reconnect your VPN if necessary. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. When I try to access the account through my Virgin Media website it tells - 5287803. 1. 1. 220. These tools can be installed across all devices, including mobile phones, computers and consoles. and they all return the same result: ⋮ Non-authoritative answer: Name:. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Learn whether it’s issues in your area or faults with your services. 1. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Re: Web safe settings not working. - 5388473. r. 8. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Hi my child safe is on but no sites are getting blocked. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Yes, you are right, technically Virgin Media could apply any "other" traffic management. Please enter your email. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Stream from Virgin Media. We created Web Safe for our customers to make browsing safety a no-brainer. 1). OpenDNS provide instructions here :. Do NOT visit the link included in the mails or response Email 1 VIR. Virgin Mobile. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 8. 1/help for sp. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. . Apologies you are having issues with saving changes to your account. If your Virgin Mobile is connected to your home broadband, you can browse protected. All the domains I tried work fine on Virgin Media. Stay safe online. Unlike some posts here, I want Child Safe to work. Virgin Media Community. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. QuickStart, set up and connections. I did try to access a restricted site over the WIFI and. 168. However, it seems to have stopped since a few days ago. Log in to your Virgin Media account using your email address and password. same issue for me as well, seems to be a wider issue than they think it is. I don't work for Virgin Media. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Help forum. 1 or whatever else you like. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. co. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. SpeedQuickStart, set up and connections. Options. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. New to Virgin Media Store Rent now. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. fixing this should be a priority. Account - Mobile. 1. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. on 01-10-2022 16:28. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Virgin Media; My Virgin Media; Shop; Help;. I advise that. Browse Virgin Media Virgin. Changing network settings to use any Public DNS should re-gain full access for the. I am trying to turn on the web safe settings but it's not working. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. shows connected to Virgin Media Business. 0. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. com -u username:password. Just sign into My Virgin Media and. Changing network settings to use any Public DNS should re-gain full access for the device. 1. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. QuickStart, set up and connections. Still not working. Browse Virgin Media Virgin Media Community. Hi . For customers using VPN or Handset encryption services, the above protections will not work. At this time we aware of the problem and working on repairing this feature. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Networking and WiFi. Requires activation. VPNs we tested to unblock various forbidden resources. 1. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I have port 21 set up as a forward in my Hub 4.